Refund Policy

At BookNest, customer satisfaction is our priority. If you receive a damaged, incorrect, or defective book, you may request a replacement or refund within 7 days of delivery.

Eligible Refund Cases

• Damaged product received
• Wrong item delivered
• Missing product in order

Non-Refundable Cases

• Used or damaged products after delivery
• Change of mind after purchase
• Digital/downloadable products

Refund Request Process

To request a refund, please contact our support team with your order details and any supporting images. We will review the request and notify you about the outcome.

Processing Time: Approved refunds will be processed and credited back to your original payment method within 7–10 working days. In some cases, depending on your bank or payment provider, it may take slightly longer.

Contact Support

For refund-related queries, contact us at: